Eligible Returns: Items must be unused (except bikes under our 14-Day Test Ride policy) and undamaged. Used or damaged items (beyond normal test ride wear) are not returnable.
30 Days: All returns must be inititated within 30 days of you recieving the product.
Demo and Closeout Items: All demo or closeout shoes are final sale and non-returnable.
How to Return an Item
Initiate a Return: Contact us via email at service@tommasocycling.com or call 720-881-8120 within 30 days of receiving your order.
Receive an RMA: We’ll provide a Return Merchandise Authorization (RMA) number.
Repackage the Item: Securely pack the item with sufficient padding to prevent shipping damage, it is best to use the original packaging. For bikes, include the fork dropout protector and foam to avoid damage.
Request a Shipping Label (For Bikes Only): You can save money on the return by using our account. A return shipping label costs $75 (US Cont. Only) which will be deducted from your refund along with the $75 restocking fee.
Send your return to: Tommaso Returns 3700 Havana Street, Unit 102 Denver, CO 80239
What to Include: Items must be unused (except for test ride bikes), in original packaging, and in the same condition as received.
Refunds
Processing Time: Refunds are processed within 5–10 business days after the item arrives at our warehouse. You’ll receive an email confirmation once completed.
Damaged Returns: If an item is returned damaged, no refund will be issued.
Non-Bike Refunds
Restocking Fee: Non-bike items shipped with free shipping incur a $10 restocking fee to cover original shipping costs.
Exchanges: The restocking fee will be waived for exchanges of size, color, or model.
Damged or Used: Damaged or used items are ineligible for a refund.
Bike Refunds
Restocking Fee: All bikes incur a $75 restocking fee to cover original shipping costs.
Prepaid Return Label: If you use a prepaid return shipping label, an additional $75 fee will be deducted from your refund.
Damaged bikes: (from the test ride or from shipping) are subject to a damage restocking fee of up to 100% of the pruchase price dependent on the damage.
Need Help?
Contact our friendly customer service team for assistance:
