Initiate A Return:

To initiate a return, just email us or call us within 30 days of receiving your order.

How To Return Items:

Once the return is initiated, we will issue you a Return Merchandise Authorization or RMA. This RMA is your reference for your return. All returns must be shipped within 7 days of receiving the RMA to receive a refund. Just re-package your item and mail it to:

TOMMASO

3700 HAVANA STREET

UNIT 102

DENVER, CO 80239

How to send the package:

All we ask is that you return the item in the same condition in which it arrived, with original packaging intact.

You pay return shipping; but honestly, there’s no reason to pay for that fancy overnight shipping, so go with the cheap stuff. As long as the item is sent to us the same way you received it, we have you covered. We recommend using a tracked form of shipment, to assure your item arrives to our warehouse. If you would like to request a return label for small shipments, we can provide them at the cost of $11.99 per label. This cost will be deducted from your overall refund.

Condition Of Items:

We ask that you keep the item in new condition, and you take care in repackaging for a return shipment in all original packaging. This ensures that the return process goes smoothly and assures that you will not receive a restocking fee charge. If an item is returned without original packaging, there will be a restocking fee deducted from the refund. For any non-bike item, we just ask that you keep them in new condition with all original tags and packaging. We cannot accept returns on worn or used items.

If Items Are Damaged: If we receive a return and it is damaged, the return will be subject to a restocking fee of up to 50% of the purchase price. Restocking fees are only taken on damaged, used products, or products returned without original packaging, so please take care in packing your returns to avoid any restocking fees.

When to expect your refund: It generally takes about 3-5 business days after the package arrives at our warehouse for your return to be fully processed. When it is refunded, you will get an email confirmation.

What to do for exchanges: To assure you get exactly what you need, we offer a full refund on your original order, so you can place a new order for the product you need. Placing the new order now just ensures that the item does not sell out and that you get it quickly and accurately.

Return to Sender: For all return to sender orders, whether from improper address or refusal, the cost of shipping charges will be deducted from the return and are non-refundable.

Shipping bicycles is extremely expensive, please be away of this and make sure you are ordering correctly, to avoid non-refundable fees.

Contact our friendly customer service agents by phone at 720-881-8120 or by email at service@tommasocycling.com if you have any questions or need assistance.