Factory Direct Shoes & Bikes - Indsutry Leading Warranty


Frequently asked Questions

At Tommaso, we want to answer all of your questions.
Below are some of the questions that we get a lot, if you don't find the answer you are looking for, give us a call!

Q:  Do your bikes come with a Ready to Ride Build?

A:  Yes, all of our bikes ship with the Ready to Ride Build. This incredible service delivers 99% assembled bikes to your door. Click HERE to learn more.


Q: Is shipping free?

A: Yes, all orders over $50 ship for free in the continental US (excludes Alaska and Hawaii). Shipping to other countries will be billed according to the specific postal code For our full shipping policy Click Here.


Q: Who pays return shipping?

A: For returns, the buyer is responsible for return shipping. For customers using the 14 Day Test Ride, we will provide you a return label, which would be deducted from the overall refund on your order. 


Q: Do you charge sales tax?

A: No, there is no sales tax unless you are ordering from the state of Colorado.


Q: How long will it take for my bike to get here?

A: Bikes generally ship within 7 business days of your order. Click Here for a map showing approximate shipping times to each region of the country once your bike ships, to better gauge your estimated delivery time.


Q:  Do you ever have sales or discounts?

A:  Absolutely, just sign up for our email list to stay informed about the best deals in the industry. Just enter your email in the space at the bottom of every page to sign up.


Q:  Is there a weight limit on your bikes?

A:  Yes, there are weight limits on all bikes. The frames all have a 400lbs weight limit, but wheel weight limits are lower. Road bikes are rated for 220lbs, hybrids are rated for 270lbs, adventure disc bikes are rated at 300lbs, and mountain bikes are rated for 300lbs. When weight limits are exceeded, added stress can cause spoke to break on rims, as well as other issues. If an increased weight limit is needed please contact us to learn about higher spoke count wheels.


Q: How does the Test Ride work?

A:  From the time you receive your bike, you have two full weeks to test it out. If you are not 100% satisfied, just contact our service staff and we will send you a return shipping label. For full details Click Here.


Q: How does a Ready to Ride bike come?

A: A Ready to Ride bike come fully tuned, and only requires about 10 minutes to go from the box to the road. For full details, Click Here.


Q: How does the Tommaso lifetime frame/fork warranty work?

A: We guarantee every frame and fork we sell to be free of manufacturer's defects for life. You can reach our warranty department at 720-259-6458 or service@tommasocycling.com. For more information on our industry leading warranty, Click Here.


Q: How does the Tommaso lifetime shoe warranty work?

A: To celebrate the launch of our new site, we are offering a LIFETIME WARRANTY on all shoes purchase after 6/1/2021. Please be sure to register your order. To learn more about this program, Click Here.


Q: Where are the frames produced?

A: Our frames use only the highest quality materials and are all produced in Taiwan.