We Love To Answer Your Questions
Do your bikes come with a Ready to Ride Build?
Yes, all of our bikes ship with the Ready to Ride Build. Our Read to Ride Build saves you the hassle and the cost ($150) of taking your bike to a bike shop to be built and tuned.
Does Tommaso provide free shipping free?
Yes, all orders over $75 ship for free in the continental US (excludes Alaska and Hawaii). Shipping to other countries will be billed according to the specific postal code For our full shipping policy
Click Here.
Does Tommaso charges sales tax?
We only charge sales tax for resident of the State of Colorado. All other states are tax free!
How long will it take for my bike to get here?
Bikes generally ship within 4 business days of your order. Assembly times can vary during peak season, as bikes are assembled on a first in first out basis, so shipping times can be longer.
Click Here for a map showing approximate shipping times to each region of the country once your bike ships, to better gauge your estimated delivery time. Our goal is to get your bike to you within 7 days of ordering.
Is there a weight limit on Tommaso bikes?
Yes, there are weight limits on all bikes. Road bikes are rated for 220lbs, hybrids are rated for 250lbs, adventure disc bikes are rated at 300lbs, and mountain bikes are rated for 300lbs. When weight limits are exceeded, added stress can cause spoke to break on rims, as well as other issues.
Do you ever have sales or discounts?
Absolutely, just sign up for our email list to stay informed about the best deals in the industry. Just enter your email in the space at the bottom of every page to sign up.
How does the test drive works?
From the time you receive your bike, you have two full weeks to test it out. If you are not 100% satisfied, just contact our service staff and we will send you a return shipping label. For full details Click Here. Please note there is a $75 restocking fee on all bikes and you will be charged and additional $75 for a return shipping label.
Where are your bikes produced?
All our bike parts are produced in Taiwan and the bikes are assembled and quality checked in Denver Colorado.
How does a ready to ride Tommaso bike comes?
A Ready to Ride Tommaso bike comes fully tuned, and only requires about 10 minutes of simple assembly to go from the box to the road. We include all tools needed for this simple assembly.
For full details, Click Here.
How does the Tommaso frame & fork lifetime warranty work?
We guarantee every frame and fork we sell to be free of manufacturer's defects for life. You can reach our warranty department at (720) 881-8120 or email us at service@tommasocycling.com. For more information on our industry leading warranty, Click Here.
Do you really Offer a Lifetime Warranty on Shoes?
Yes, if you ever have a failure of your shoes do to a manufacturer issue, we will replace it free of charge.