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Lifetime Bike Warranty

bike warranty

At Tommaso we believe that when you buy something it should LAST.
That’s why we are proud to offer a warranty on all bikes.

Frame and Fork Warranty

That’s why we are proud to offer a warranty on all bicycle frames and forks.

You read that right….we are offering you something that no one else in the cycling industry has ever done. All you need to do to be eligible for this warranty is register your purchase. Now go out and bike hard with the confidence that Tommaso will be there for you in anything breaks.

Now for the legal stuff our expensive lawyers told us we have to include:

  • Product must be registered for warranty. So do it NOW before you lose your receipt.
  • Please contact us at service@tommasocycling.com for all warranty claims. Please provide your order number and photos of any damage on all claims.
  • Tommaso will either repair any defective frame, or, at our option, replace any defective frame with the same of most nearly comparable model available free of charge.
  • Valid on purchases from Tommasobikes.com and Amazon.com, nope buying at a garage sale doesn’t work. Warranty valid for original owner only. Not valid on used or 3rd party re-sale, including 3rd party re-sale on Amazon.com.
  • Not for commercial use, if bikes are used for commercial use, warranty is void. Please note: Transportation times on the replacement of defective frames can be as long as 60-90 days.
  • This warranty applies only to the original owner of a Tommaso bicycle and is not transferable to subsequent owners.
  • This warranty is voided if the bicycle is subjected to abuse, neglect, improper repair, improper maintenance, alteration, modification, an accident or other abnormal, excessive or improper use.
  • This warranty is voided if frame or fork damage results from improper assembly or maintenance, or from installation of parts and accessories not compatible with the Tommaso bicycle.
  • Please contact Tommaso before using 3rd party aftermarket parts, as they can affect/void the warranty of related products. Warranty requires the bike be professionally assembled and tuned before use.
  • Please keep assembly receipt. Self-assembly/tuning assumes responsibility for the user and violates the terms of all associated warranties. Stripping of crank arms is not covered by warranty, as it can only occur from improper installation.
  • So, if you are installing new pedals, please be sure not to cross-thread or damage the crank arm’s threading
  • If weight limits on bikes are exceeded, all frame/fork warranties are voided. Weight Limits: Road bikes: 220 lbs Adventure/Fitness/Mountain bikes: 300 lbs Shipping charges and non-Tommaso dealer labor charges are not covered in this warranty.

 

Non-Frame and Fork Components Components:

  • All other components are warrantied against manufacturing defects in materials and/or workmanship for a period of one or two years (see below) from the date of original purchase.
  • Shimano components have a 2-year warranty against manufacturing defects.
  • All wheelsets and other components have a 1-year warranty against manufacturing defects.
  • Components that are consumables (tires, tubes, spokes, handlebar tape, breaks, chains) are not covered.
  • Stripped crank arms are not covered by warranty as they are caused by improper pedal installation

Now for the legal stuff our expensive lawyers told us we have to include:

  • Product must be registered for warranty. So do it NOW before you lose your receipt.
  • Please contact us at service@tommasocycling.com for all warranty claims. Please provide your order number and photos of any damage on all claims.
  • Valid on purchases from Tommasobikes.com and Amazon.com, nope buying at a garage sale doesn’t work. Warranty valid for original owner only. Not valid on used or 3rd party re-sale, including 3rd party re-sale on Amazon.com.
  • Not for commercial use, if bikes are used for commercial use, warranty is void. This warranty applies only to the original owner of a Tommaso bicycle and is not transferable to subsequent owners.
  • This warranty is voided if the bicycle is subjected to abuse, neglect, improper repair, improper maintenance, alteration, modification, an accident or other abnormal, excessive or improper use.
  • Warranty requires the bike be professionally assembled. Please keep assembly receipt. Self-assembly/tuning assumes responsibility for the user and violates the terms of all associated warranties.
  • Shipping charges and non-Tommaso dealer labor charges are not covered in this warranty.