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PLEASE REGISTER YOUR PRODUCT HERE TO RECEIVE THESE GREAT BENEFITS:

Warranty Activation:

Tommaso is committed to excellence and is proud to stand behind the quality of its products by offering the best warranties in the industry

You can see all of our warranty information in the accordions below.

Product Service Recommendations:

Once you register your product, occasionally we will send you tips and news about how to care for your Tommaso product and ensure a healthy product life.

Discounts & Offers:

Once you register your product we consider you a member of the Tommaso Nation and in addition to alerting you when we introduce new products, we’d also like to reward you with great Tommaso Nation exclusive discounts. We want you to have the most fun at the lowest cost!

ALL bikes purchased at Tommaso Cycling will arrive with our premium Ready to Ride build. That means your bike will arrive fully tuned and adjusted so you can be on the road in minutes. So no need to go to the bike shop, spend $150 and wait for 3 weeks to get your bike back. This service is only available on our website.

You can find more information Here.

At Tommaso we stand by every bike that we sell. We are so confident you will be 100% satisfied with your new bike, that we are going to let you ride your new bike for two whole weeks. That's right, you get two whole weeks to see if you love the bike, and if you don't we will give you a full refund minus the cost of shipping.

If you are not completely satisfied, just give our friendly and helpful customer service staff a call or send them an email.

Just please don't crash your bike, abuse it, strip the crank arm threading, or take it off the 50 foot jump at your downhill mountain bike park. Any deductions for bike damage will come out of your final refund, but don't worry we are not just going to deduct without letting you know. A customer service agent will personally contact you if we have any questions about the bike's condition.

We do all this to make sure that you have the same experience, or a much better one, than you would have at your local bike shop. This means you can try it out, see if it works for your riding style, and turn some heads on the road or trail. These bikes are top of the line, and our service and warranty are second to none. Let us prove it to you today.

For Terms and Conditions, please click Here

At Tommaso, every order over $75 in the Contiguous United States ships for free. We ship our orders with FedEx and USPS.

If you live in Colorado or are traveling through you can also pick up your new bike or gear in person at 3700 Havana Street Unit 102, Denver, CO 80239. Just give us a call at 720-881-8120 and we will set everything up for you.

PLEASE NOTE: All small packages have a one day handling time before shipment. Bicycles need to be assembled before shipping, which can take up to 5 business days, depending on current demand. Please allow time for assembly before shipping, as we want to make sure your new bike is perfect when it arrives. Check out the shipping map in the link below to see and estimated time on your shipment:

Click Here for Shipping Map

PLEASE NOTE: DELIVERY TIMES ARE ESTIMATES AND MAY BE AFFECTED BY THE HOLIDAY SHIPPING, EXCESSIVE SHIPPING DEMANDS, WEATHER ISSUES IN YOUR AREA.

WANT TO MAKE A RETURN?

EVERY PRODUCT IS RETURNABLE FOR 30 DAYS AFTER DELIVERY.

Return Policy:
At Tommaso, we strive to ensure your complete satisfaction. Below is our return policy, including details for our 14-Day Test Ride and other returns.

Returns:
- Eligible Returns: Items must be unused (except bikes under our 14-Day Test Ride policy) and undamaged. Used or damaged items (beyond test ride wear) are not returnable.
- Demo and Closeout Items: All demo or closeout shoes are final sale and non-returnable.

How to Return an Item:
- Initiate a Return: Contact us via email at service@tommasocycling.com or call 720-881-8120 within 30 days of receiving your order.
- Receive an RMA: We’ll provide a Return Merchandise Authorization (RMA) number.
- Repackage the Item: Securely pack the item with sufficient padding to prevent shipping damage, using the original packaging. For bikes, include the fork dropout protector and foam to avoid damage.

- Prepaid Shipping Label: Bikes are VERY expensive to ship, so if you do have a return we try to save you $$ by offering you a prepaid shipping label (for bikes only). Cost is $75, way less than you will pay at a shipping store.
- Ship your return to:
  Tommaso Returns
  3700 Havana Street, Unit 102
  Denver, CO 80239
  Optionally, request a prepaid return shipping label (a $75 fee will be deducted from your refund).
- What to Include: Items must be unused (except for test ride bikes), in original packaging, and in the same condition as received.

Refunds
- Processing Time: Refunds are processed within 5–10 business days after the item arrives at our warehouse. You’ll receive an email confirmation once completed.
- Damaged Returns: If an item is returned damaged, a restocking fee of up to 50% of the purchase price may apply. To avoid fees, please pack returns carefully in their original packaging.

Non-Bike Returns
- Restocking Fee: Non-bike items shipped with free shipping incur a $10 restocking fee to cover original shipping costs.
- Exchanges: No restocking fee applies for exchanges of size, color, or model. Please ask customer service about exchanges.

Bike Returns
- Restocking Fee: Bikes shipped with free shipping incur a $75 restocking fee to cover original shipping costs.
- Prepaid Return Label: If you use a prepaid return shipping label, a additional $75 fee will be deducted from your refund.

Need Help?
Contact our friendly customer service team at 720-881-8120 or service@tommasocycling.com for assistance.

At Tommaso we believe that when you buy something it should LAST. That’s why we are proud to offer a Lifetime Warranty on all shoes.

You read that right….we are offering you something that no one else in the cycling or shoe industry has ever done. All you need to do to be eligible for this warranty is register your purchase. Now go out and use your shoes with the confidence that Tommaso will be there for you in anything breaks.

Please click Here for all Terms and Conditions

At Tommaso we stand by the quality and craftsmanship of our bikes. That's why we offer a Lifetime Frame and Fork Warranty on all of our bikes. Just make sure to register your bike with us after purchase.

Please click Here to view all Terms and Conditions

Ride in confidence with Tommaso!

Looking to Finance your bike? Please click Here to view our financing options through Affirm.

By visiting Tommasobikes.com you agree to accept the practices described in this Privacy Policy.

Changes to this Privacy Notice, Conditions of Use and Notices:

This Privacy Notice and our Terms of Use will change over time and the use of information which we gather now is subject to these Notices and Terms as modified. Please check this page periodically as you continue to use our site to see if any changes have been made. This privacy notice was most recently changed on April 1st, 2014. If you visit our web site your visit and any dispute over privacy is subject to this Notice and our Terms of Use, including the application of the laws of the State of Colorado.

Personal Information Collected By Tommaso:

Tommaso uses information that we collect from our visitors to personalize and improve your visit at Tommasocycling.com. We gather the following types of information:

Information you give us: Tommaso collects any information which you enter on our Web site. This information is normally provided when you search, buy, participate in an on-line survey, or when you communicate with any of our departments such as customer service, sales or technical support through our Web site, telephone, mail or fax. You also provide information when you establish an account with us. Examples of the type of information you may supply us with include your name, address, telephone number, credit card information and e-mail addresses.

Automatic Information collected by us: Whenever you visit our Web site we collect and store information such as "cookies" which remember information about a visitor from one page to the next and from one visit to the next. We collect and analyze the IP address used to connect your computer to the Internet; login; password; computer and connection information such as your browser type and version; operating system and platform; purchase history; confirmation when you open e-mail that we send you; the URLs which lead you to and around our Web site including the date and time; the pages and or products you viewed or searched for and the phone number used to call our voice telephone numbers. Your browser allows you to reject cookies and software is available from third parties which will allow you to visit our Web site without providing this information. You are welcomed at our Web site if you use this software but we will not be able to offer you our personalized services.

Orders: If you place an order we use a secure order form which requires you to provide contact, billing, and financial information. This information is transmitted to your credit card company to authorize your purchase.

Sharing of Information with third-parties:

Affiliated Businesses: We may share any information that you supply to us with any affiliated business that is substantially controlled by Tommaso. Any information that is shared this way will be subject to this Privacy Notice.

Independent Contractors: We may employ other companies or individuals to provide certain services to us such as sending e-mail, analyzing customer lists and data, providing marketing assistance, or consulting services. These third parties will have access to the information needed to perform their functions but cannot use that information for any other purpose.

Credit card companies and shippers: When you buy something from us we send your credit card information, name, billing address and the amount of your purchase to your credit card company to verify and authorize the purchase. Your name, telephone number and shipping information must be provided to third party shippers such as UPS, Federal Express and the United States Postal Service to deliver your purchase.

Link to Third Party Site: Our Web site contains links to third party sites, such as our vendors. Tommaso is not responsible or liable for the privacy practices or content found on these sites. We suggest that you check the Privacy Notice of each site you visit.

Law Enforcement and Protection of Users:

We will release personally identifiable information to third parties and organizations when we believe it is appropriate for us to do so to comply with the law. We will also do so to cooperate with law enforcement investigations, comply with court orders or subpoenas, protect the legal rights of us and our users, or when we believe it is needed for fraud protection.

Security:

Our Web site protects the security of personal information you transmit to us by using Secure Sockets Layer (SSL) software, which encrypts information you input. We do not reveal your credit card number when we confirm your order. In order to protect against unauthorized access to your account you should sign off when you finish visiting our site.

Risk of Loss:

All items purchased from Tommaso are made pursuant to a shipping contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.